We currently deliver to eligible addresses within the United States. International shipping is not available at this time.

Free standard shipping is available on all eligible orders delivered within the United States. No minimum purchase amount is required.

View our Shipping Policy

Orders are normally processed within 1–3 business days. After dispatch, the estimated carrier transit time is 6–12 business days.

The total estimated delivery time is 7–15 business days from the date the order is placed.

When tracking is available, we will send a shipping-confirmation email containing the tracking number or tracking link.

Tracking may take a short time to become active after the parcel has been transferred to the carrier.

Contact us as soon as possible at contact@zebass.shop.

We will try to update the address before fulfilment begins, but an address change cannot be guaranteed after an order has been processed or shipped.

Cancellation requests should be submitted as soon as possible. Cancellation cannot be guaranteed after the order has entered processing or fulfilment.

Once an order has shipped, it must be handled through the applicable return procedure.

Eligible return requests must be submitted within 30 days after the order is delivered.

Return eligibility depends on the product condition and the requirements stated in our full policy.

View our Refund and Return Policy

Email contact@zebass.shop with your name, order number, the product being returned and the reason for the return.

For a damaged, defective or incorrect product, include clear photographs of the product and packaging.

Do not send a product back until you receive return authorisation and the correct return instructions.

The customer is responsible for obtaining and paying for the return shipping label. We recommend using a tracked service and retaining proof of postage.

No restocking fee is charged for an approved return.

We do not currently offer direct exchanges. To obtain another item, request an eligible return for the original product and place a separate order.

Approved refunds are processed to the original payment method within 14 days after the returned product is received and inspected.

Your bank or payment provider may require additional time to display the completed refund.

Contact us at contact@zebass.shop and include your full name, order number, a description of the issue and clear photographs of the product and packaging.

The available payment methods and final order total are shown during checkout before the order is submitted.