Refund policy
Last updated: July 13, 2026
This Refund and Return Policy applies to purchases made through zebass.shop. Zebass is operated by VELMARA LUXE LLC.
1. 30-DAY RETURN WINDOW
We accept eligible return requests submitted within 30 days after the order is delivered.
Return requests submitted after the 30-day return window may not be accepted.
2. PRODUCTS ELIGIBLE FOR RETURN
We accept returns of new products for both defective and non-defective reasons, subject to the conditions stated in this policy.
For a product to qualify for return, it must generally be:
- Unused and unworn.
- Unwashed and unaltered.
- In the same condition in which it was received.
- Returned with its original tags, accessories and packaging.
- Accompanied by the order number or valid proof of purchase.
Products damaged through customer use, misuse, improper handling or unauthorized alteration may not qualify for return.
3. NON-DEFECTIVE RETURNS
Customers may request a return when they change their mind or no longer want an eligible product.
The product must meet the return conditions described in this policy, and the return request must be submitted within 30 days after delivery.
4. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order promptly after delivery.
If a product arrives damaged, defective, incorrect or materially different from its website description, contact us at contact@zebass.shop.
Include:
- Your full name.
- Your order number.
- A clear description of the issue.
- Clear photographs of the product and packaging.
We will review the request and provide return instructions when the return is approved.
5. HOW TO REQUEST A RETURN
Before sending any product, contact:
contact@zebass.shop
Your return request must include:
- Your name.
- Your order number.
- The product being returned.
- The reason for the return.
- Photographs where the product is damaged, defective or incorrect.
If the request is approved, we will provide the return instructions and applicable return address.
Do not send a product to our business address or any other address without prior return authorization.
Unauthorized returns may be refused, delayed or returned to the sender.
6. RETURN METHOD
Approved returns must be sent by mail.
We do not currently accept in-person returns.
7. RETURN SHIPPING LABEL AND COST
The customer is responsible for obtaining and paying for the return shipping label.
Return-shipping costs are not refundable.
We strongly recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed.
Zebass is not responsible for a return package that is lost, damaged or sent to an incorrect address by the customer or carrier.
8. RESTOCKING FEES
We do not charge a restocking fee for approved returns.
9. EXCHANGES
We do not offer direct exchanges.
To obtain a different product, size or color, request a return for the original eligible product and place a separate order for the replacement product.
The availability of a replacement product is not guaranteed.
10. NON-RETURNABLE PRODUCTS
Products may not qualify for return when they are:
- Used, worn, washed or altered.
- Damaged after delivery through customer use or handling.
- Returned without required tags, accessories or original packaging.
- Personalized or custom-made.
- Gift cards.
- Not purchased directly from zebass.shop.
- Returned without prior authorization.
- Returned after the 30-day return period.
These restrictions do not prevent us from reviewing a properly documented claim concerning a product that arrived damaged, defective or incorrect.
11. RETURN INSPECTION
After receiving the returned product, we will inspect it and notify the customer whether the refund has been approved or rejected.
The inspection will confirm whether the product meets the return conditions stated in this policy.
We may contact the customer if additional information is required.
12. REFUND PROCESSING TIME
Approved refunds will be processed to the original payment method within 14 days after we receive and inspect the returned product.
Customers will receive a confirmation when the refund has been processed.
A bank, credit-card company or payment provider may require additional time to display the completed refund in the customer’s account.
13. REFUND METHOD
Refunds are issued only to the original payment method used for the purchase.
We cannot normally issue a refund to a different card, bank account or payment method.
14. ORIGINAL SHIPPING COST
Standard shipping is offered free of charge.
Optional expedited or additional delivery charges, when applicable, are not refundable unless otherwise required by law.
15. ORDER CANCELLATIONS
To request an order cancellation, contact contact@zebass.shop immediately.
We cannot guarantee cancellation after an order has entered processing or fulfillment.
If an order is successfully cancelled before shipment, the payment will be refunded to the original payment method.
After an order has shipped, it must be handled under the return procedure described in this policy.
16. REFUSED OR UNDELIVERABLE ORDERS
If an order is returned because the customer refused delivery or provided an incorrect, incomplete or undeliverable address, the customer may remain responsible for costs charged by the carrier, where permitted.
17. CONTACT INFORMATION
For return or refund assistance:
Zebass
Operated by VELMARA LUXE LLC
10409 Old Cutler Rd
Apt 208
Miami, FL 33190
United States
Email: contact@zebass.shop
Phone: +1 (936) 247-5849
Website: https://zebass.shop