Terms of service
Last updated: July 13, 2026
These Terms of Service govern your access to and use of zebass.shop and all purchases made through the Zebass online store.
Zebass is operated by VELMARA LUXE LLC. Throughout these Terms, “Zebass,” “we,” “us,” and “our” refer to VELMARA LUXE LLC operating the Zebass online store.
By visiting our website, placing an order, creating a customer account, or otherwise using our services, you agree to these Terms of Service and the policies referenced on our website.
Please read these Terms carefully before using the website or placing an order.
1. BUSINESS INFORMATION
Store name: Zebass
Legal business name: VELMARA LUXE LLC
Website:
https://zebass.shop
Customer service email:
contact@zebass.shop
Customer service phone:
+1 (936) 247-5849
Business address:
VELMARA LUXE LLC
10409 Old Cutler Rd
Apt 208
Miami, FL 33190
United States
Preferred customer-service contact method: Email
Please do not send returns to our business address without prior authorization. Approved returns may be directed to a different return facility.
2. ACCEPTANCE OF THESE TERMS
By using the website or completing a purchase, you confirm that:
- You have read and understood these Terms.
- You agree to comply with these Terms.
- You are legally capable of entering into a purchase agreement.
- The information you provide is accurate and complete.
- You will use the website only for lawful purposes.
If you do not agree with these Terms, you should not use the website or place an order.
3. ELIGIBILITY
You must be legally capable of entering into a binding purchase agreement.
If you are under the age of legal majority in your place of residence, you may use the website only with the involvement and permission of a parent or legal guardian.
We may refuse or cancel an order where we reasonably believe that the person placing it is not legally authorized to complete the transaction.
4. ONLINE STORE TERMS
You may not use our products, website, or services for any unlawful or unauthorized purpose.
You may not:
- Attempt to gain unauthorized access to the website or customer accounts.
- Submit false or misleading information.
- Use stolen or unauthorized payment information.
- Introduce viruses, malware, or harmful code.
- Interfere with the security or normal operation of the website.
- Copy or commercially exploit protected website content without permission.
- Use the website in a way that violates applicable law or the rights of another person.
A violation of these restrictions may result in suspension or termination of access to the website.
5. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to present product descriptions, photographs, colors, dimensions, materials, features, and other details accurately.
However:
- Product colors may appear differently depending on the customer’s screen settings, lighting, and photography.
- Measurements may vary slightly because of the measurement method.
- Minor production variations may occur.
- Packaging may be updated without materially changing the product.
- Product availability may change without notice.
Customers should carefully review the product page before completing a purchase.
If a product received is damaged, defective, incorrect, or materially different from its description, the customer should contact us according to our Refund and Return Policy.
6. PRODUCT AVAILABILITY
All products are subject to availability.
Adding a product to a shopping cart does not reserve the product.
We may limit the quantity of products available to a customer, household, order, payment method, address, or account.
We may discontinue or modify a product at any time before an order is accepted.
If a purchased product becomes unavailable, we may:
- Contact the customer to offer an appropriate alternative.
- Cancel the affected product or order.
- Issue a refund to the original payment method.
7. PRICING
Product prices are displayed in United States dollars unless otherwise stated.
Prices may change without notice before an order is placed.
A price change will not normally affect an order that has already been accepted and paid, except where there is an obvious pricing, technical, or listing error.
We reserve the right to correct errors in:
- Product prices.
- Discounts.
- Product descriptions.
- Shipping information.
- Availability information.
- Taxes.
- Promotional offers.
If an error affects an order, we may contact the customer for instructions or cancel the order and issue a refund.
8. TAXES
Applicable sales taxes will be calculated and displayed during checkout where required.
The customer is responsible for reviewing the final order total before completing payment.
9. ORDERS
Submitting an order is an offer to purchase the selected products.
An automated order-confirmation email confirms that we received the order. It does not always mean that the order has been finally accepted or shipped.
We may review an order before accepting it.
An order is generally accepted when it enters fulfillment or when a shipping confirmation is issued.
10. RIGHT TO REFUSE OR CANCEL ORDERS
We reserve the right to refuse, limit, or cancel an order for legitimate reasons, including:
- Product unavailability.
- Incorrect pricing or product information.
- Payment authorization failure.
- Suspected fraud or unauthorized payment activity.
- An incomplete, invalid, or unsupported delivery address.
- Violation of these Terms.
- Technical or inventory errors.
- Unusually large quantities that appear intended for unauthorized resale.
- A request from the payment provider or fraud-prevention service.
If we cancel a paid order, we will issue the appropriate refund to the original payment method.
11. CUSTOMER INFORMATION
Customers must provide accurate and complete information, including:
- Full name.
- Billing address.
- Shipping address.
- Email address.
- Telephone number.
- Payment information.
The customer is responsible for reviewing this information before placing an order.
We are not responsible for delays or failed delivery caused by inaccurate, incomplete, or outdated information provided by the customer.
12. PAYMENT
Payment must be completed using a payment method available during checkout.
By submitting payment information, the customer confirms that:
- The payment information is accurate.
- The customer is authorized to use the payment method.
- The payment provider may authorize and process the transaction.
- The order total may be charged to the selected payment method.
Payments are processed by third-party payment providers.
We do not guarantee that every payment method displayed elsewhere on the website will be available for every customer or transaction.
An order may be delayed or cancelled if payment cannot be authorized or requires additional verification.
13. FRAUD PREVENTION AND ORDER VERIFICATION
We may use automated or manual fraud-prevention procedures.
We may request additional information to verify:
- The customer’s identity.
- Billing information.
- Shipping information.
- Payment authorization.
- The legitimacy of the transaction.
Failure to provide requested verification information may result in an order being delayed or cancelled.
14. SHIPPING DESTINATION
We currently ship only to eligible addresses within the United States.
We do not currently offer international shipping.
Orders placed using an unsupported delivery destination may be rejected, cancelled, and refunded.
Shipping eligibility is confirmed during checkout.
15. SHIPPING COST
We offer free standard shipping on eligible orders delivered within the United States.
No minimum purchase amount is required for free standard shipping.
Any optional expedited or additional service, when available, and its applicable cost will be displayed during checkout before payment is completed.
16. ORDER CUT-OFF TIME
Our daily order cut-off time is:
2:00 PM Eastern Time
Orders placed after 2:00 PM Eastern Time will generally be treated as having been received on the following business day.
The order cut-off time is used when calculating estimated handling and delivery times.
17. ORDER PROCESSING TIME
Orders are normally processed within:
1–3 business days
Orders are processed Monday through Friday.
Business days exclude:
- Saturdays.
- Sundays.
- United States federal holidays.
- Other days when our fulfillment or shipping partners are not operating.
Processing time begins after:
- The order has been successfully submitted.
- Payment has been authorized.
- Any required verification has been completed.
Orders requiring address confirmation, identity verification, or additional customer information may take longer to process.
18. TRANSIT TIME
After an order has been processed and transferred to the carrier, estimated transit time is:
6–12 business days
Carrier transit days are calculated Monday through Friday.
Transit time refers to the estimated period between transfer of the shipment to the carrier and delivery to the customer.
19. TOTAL ESTIMATED DELIVERY TIME
The estimated total delivery time is:
7–15 business days
This estimate includes:
- 1–3 business days for order processing.
- 6–12 business days for carrier transit.
Delivery times are estimates and are not guaranteed.
Delivery may be affected by:
- Carrier delays.
- Severe weather.
- Public holidays.
- High order volumes.
- Address problems.
- Transportation disruptions.
- Security or customs inspections where applicable.
- Events outside our reasonable control.
20. SHIPPING CONFIRMATION AND TRACKING
After an order has shipped and tracking information is available, we will normally send a shipping-confirmation email.
The email may contain:
- The carrier name.
- A tracking number.
- A tracking link.
- An estimated delivery date.
Tracking information may take additional time to become active after the package has been transferred to the carrier.
21. SHIPPING ADDRESS CHANGES
Customers should contact us immediately if they notice an error in their shipping address.
Address-change requests must be sent to:
contact@zebass.shop
We will make reasonable efforts to update the address before fulfillment begins.
However, we cannot guarantee that an address can be changed after the order:
- Enters processing.
- Is transferred to a fulfillment partner.
- Is shipped.
- Is accepted by the carrier.
The customer is responsible for losses, delays, or failed delivery caused by an incorrect or incomplete address provided during checkout.
22. SHIPPING DELAYS
If we become aware that an order cannot be shipped within the promised time, we may contact the customer with:
- The reason for the delay.
- A revised expected shipping or delivery period.
- Available cancellation or refund options where applicable.
Customers may contact us if an order has not arrived within the estimated delivery period.
23. ORDERS MARKED AS DELIVERED
If tracking shows that an order was delivered but the customer cannot locate it, the customer should:
- Check the delivery location.
- Check around the property.
- Ask household members.
- Ask building staff where applicable.
- Check with neighbors where appropriate.
- Contact the delivery carrier.
- Contact Zebass.
We may assist with reviewing the available delivery information.
Carrier investigations and final determinations may depend on the carrier’s procedures and evidence.
24. LOST OR UNDELIVERABLE ORDERS
If an order appears to be lost or is returned as undeliverable, contact us at:
contact@zebass.shop
We may review:
- Tracking information.
- Delivery scans.
- The shipping address submitted with the order.
- Carrier records.
- Customer communications.
Depending on the circumstances, we may offer a replacement, refund, reshipment, or another appropriate resolution.
Additional costs caused by an incorrect, incomplete, or undeliverable address provided by the customer may remain the customer’s responsibility where permitted by law.
25. ORDER CANCELLATIONS
Customers may request cancellation by contacting us as soon as possible at:
contact@zebass.shop
We cannot guarantee cancellation after an order has entered processing, fulfillment, or shipping.
If an order is successfully cancelled before shipment, the payment will be refunded to the original payment method.
After an order has shipped, it must be handled under our Refund and Return Policy.
26. RETURN WINDOW
We accept eligible return requests submitted within:
30 days after delivery
Return requests submitted after the 30-day return window may not be accepted.
27. ELIGIBLE PRODUCT CONDITION
We accept eligible returns of new products for both defective and non-defective reasons.
For a non-defective product to qualify for return, it must generally be:
- New.
- Unused.
- Unworn.
- Unwashed.
- Unaltered.
- In the same condition in which it was received.
- Returned with its original tags.
- Returned with its original accessories.
- Returned with its original packaging.
- Accompanied by proof of purchase.
Products damaged through customer use, misuse, improper care, or unauthorized alteration may not qualify for return.
28. DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
Customers should inspect their order after delivery.
If a product arrives damaged, defective, incorrect, or materially different from its description, the customer should contact:
contact@zebass.shop
The request should include:
- The customer’s full name.
- The order number.
- A description of the issue.
- Clear photographs of the product.
- Clear photographs of the packaging where applicable.
We will review the information and provide instructions if the return is approved.
29. NON-DEFECTIVE RETURNS
Eligible non-defective products may be returned when the customer changes their mind or no longer wants the product.
The product must:
- Meet the return-condition requirements.
- Be returned within the 30-day return period.
- Receive prior return authorization.
- Be mailed according to the return instructions provided.
30. RETURN AUTHORIZATION
Customers must contact us before sending a return.
Return requests must be submitted to:
contact@zebass.shop
If approved, we will provide:
- Return instructions.
- The applicable return address.
- Any required return reference.
- Other relevant instructions.
Do not send products to our business address or any other address without prior authorization.
Unauthorized returns may be delayed, refused, or returned to the sender.
31. RETURN METHOD
Approved returns are accepted by mail only.
We do not currently accept in-person returns.
32. RETURN SHIPPING LABEL AND COST
The customer is responsible for:
- Obtaining the return shipping label.
- Paying the return shipping cost.
- Mailing the product to the authorized return address.
- Keeping proof of shipment.
- Using suitable packaging.
Return shipping costs are not refundable.
We recommend using a trackable shipping service.
Zebass is not responsible for a return package that is lost, damaged, delayed, or sent to an incorrect address by the customer or carrier.
33. RESTOCKING FEES
We do not charge a restocking fee for accepted returns.
34. EXCHANGES
We do not offer direct exchanges.
To obtain a different product, size, or color:
- Request a return for the original eligible product.
- Wait for the applicable return instructions.
- Place a separate order for the desired replacement product.
Availability of replacement products is not guaranteed.
35. NON-RETURNABLE PRODUCTS
A product may not qualify for return if it is:
- Used.
- Worn.
- Washed.
- Altered.
- Damaged after delivery.
- Missing tags.
- Missing accessories.
- Missing original packaging.
- Personalized or custom-made.
- A gift card.
- Not purchased directly from zebass.shop.
- Returned without authorization.
- Returned after the applicable return period.
These restrictions do not prevent us from reviewing a properly documented claim that a product arrived damaged, defective, incorrect, or materially different from its description.
36. RETURN INSPECTION
After receiving the returned product, we will inspect it.
The inspection may verify:
- The product condition.
- Whether it was used or altered.
- Whether all accessories are present.
- Whether the original packaging and tags are included.
- Whether the returned product matches the original order.
- Whether the return complies with this policy.
We will notify the customer whether the refund has been approved or rejected.
37. REFUND PROCESSING TIME
Approved refunds will be processed to the original payment method within:
14 days after the returned product is received and inspected
The customer will normally receive a confirmation after the refund has been processed.
The customer’s bank, card issuer, or payment provider may require additional time to display the refund in the account.
This additional financial-institution processing time is outside our control.
38. REFUND METHOD
Refunds are issued to the original payment method used for the purchase.
We cannot normally issue a refund to:
- A different card.
- A different bank account.
- A different payment method.
- Another person.
39. ORIGINAL SHIPPING COST
Standard shipping is offered free of charge.
Optional expedited or additional delivery charges, where available, are generally non-refundable unless otherwise required by law or approved by us because of an order problem.
40. PROMOTIONS AND DISCOUNT CODES
Promotions and discount codes may be subject to:
- Expiration dates.
- Product exclusions.
- Order-value requirements.
- Usage limits.
- Customer eligibility requirements.
- Geographic restrictions.
- Other conditions shown with the promotion.
Unless otherwise stated:
- Discount codes cannot be combined.
- Discount codes cannot be applied retroactively.
- Discount codes have no cash value.
- A promotion may end or change before an order is placed.
We may cancel or correct a promotion affected by fraud, abuse, technical error, or incorrect information.
41. CUSTOMER ACCOUNTS
If customer accounts are available, customers are responsible for:
- Maintaining the confidentiality of login information.
- Providing accurate account information.
- Restricting unauthorized access to their devices.
- Activity conducted through their account.
Customers should notify us promptly if they believe an account has been accessed without authorization.
We may suspend or close an account used fraudulently, unlawfully, or in violation of these Terms.
42. CUSTOMER COMMUNICATIONS
We may contact customers about:
- Orders.
- Payments.
- Verification.
- Shipping.
- Delivery.
- Cancellations.
- Returns.
- Refunds.
- Customer accounts.
- Security.
- Policy updates.
- Customer-service requests.
Customers are responsible for providing an accurate and accessible email address.
Marketing communications are handled according to our Privacy Policy and the customer’s communication preferences.
43. PRODUCT REVIEWS AND USER CONTENT
Customers may have the opportunity to submit reviews, photographs, comments, or other content.
By submitting content, the customer confirms that:
- The content is based on a genuine experience.
- The customer has the right to submit it.
- It is not false or misleading.
- It does not violate intellectual-property rights.
- It does not disclose another person’s private information without permission.
- It is not unlawful, threatening, abusive, or malicious.
- It does not contain harmful code or spam.
The customer grants VELMARA LUXE LLC a non-exclusive, worldwide, royalty-free right to display, reproduce, format, and use the submitted content for operating and promoting the Zebass store, subject to applicable law.
We may moderate or remove content that violates these Terms.
44. INTELLECTUAL PROPERTY
The website and its original content, including:
- The Zebass name and logo.
- Text.
- Graphics.
- Layouts.
- Photographs.
- Videos.
- Product presentation.
- Website design.
- Icons.
- Branding elements.
are owned by or licensed to VELMARA LUXE LLC and may be protected by applicable intellectual-property laws.
Customers may use the website for personal, non-commercial shopping purposes.
Without written permission, customers may not:
- Reproduce protected content.
- Republish protected content.
- Sell protected content.
- Modify protected content.
- Scrape the website.
- Create unauthorized derivative works.
- Use content for commercial advertising.
- Misrepresent an affiliation with Zebass.
45. THIRD-PARTY SERVICES
The website may use third-party services, including:
- Shopify.
- Payment processors.
- Shipping carriers.
- Fulfillment providers.
- Analytics services.
- Advertising platforms.
- Customer-support services.
- Email providers.
- Fraud-prevention providers.
These third parties may operate under their own terms and privacy policies.
We are not responsible for actions of third parties outside our reasonable control.
46. THIRD-PARTY LINKS
The website may contain links to third-party websites.
A link does not necessarily mean that we endorse or control the third-party website.
Customers should review the applicable terms, policies, and security practices before using an external website.
47. PRIVACY
Our collection, use, and disclosure of personal information are described in our Privacy Policy.
By using the website, customers acknowledge that personal information may be processed as necessary to:
- Operate the website.
- Process orders.
- Complete payments.
- Prevent fraud.
- Fulfill orders.
- Deliver products.
- Handle returns and refunds.
- Provide customer support.
- Comply with legal obligations.
48. ERRORS AND OMISSIONS
Information on the website may occasionally contain typographical errors, inaccuracies, or omissions.
We may correct or update information concerning:
- Products.
- Prices.
- Promotions.
- Shipping.
- Availability.
- Policies.
- Descriptions.
- Images.
- Order information.
Where an error materially affects an order, we may contact the customer, correct the order, or cancel and refund it as appropriate.
49. WEBSITE AVAILABILITY
We may update, restrict, suspend, or discontinue all or part of the website for:
- Maintenance.
- Security.
- Technical changes.
- Legal compliance.
- Operational reasons.
- Business reasons.
We do not guarantee that the website will always be available without interruption or error.
50. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the website and services are provided on an “as available” basis.
We do not guarantee that:
- Website access will be uninterrupted.
- Every error will be corrected immediately.
- Every product will remain available.
- Every third-party service will function without interruption.
- The website will be free from every security risk.
Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot lawfully be excluded.
51. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, VELMARA LUXE LLC will not be liable for indirect, incidental, special, punitive, or consequential losses arising from:
- Use of the website.
- Inability to access the website.
- Third-party services.
- Unauthorized account access outside our reasonable control.
- Delivery delays outside our reasonable control.
- Customer misuse of a product.
- Customer violation of these Terms.
Where liability cannot be excluded, our total liability relating to a product order will not exceed the amount paid for the product giving rise to the claim, unless applicable law requires otherwise.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
52. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses reasonably resulting from:
- Your unlawful use of the website.
- Fraudulent activity.
- Unauthorized use of another person’s payment method.
- Material violation of these Terms.
- Violation of another person’s legal rights.
This section does not apply where responsibility cannot lawfully be imposed.
53. TERMINATION
We may suspend or terminate access to the website where a customer:
- Violates these Terms.
- Uses the website unlawfully.
- Engages in fraud.
- Attempts unauthorized access.
- Interferes with website security.
- Abuses customer-service channels.
Termination does not affect obligations arising from orders or transactions completed before termination.
54. GOVERNING LAW
These Terms are governed by the laws applicable in the State of Florida and the United States, without regard to conflict-of-law principles.
Mandatory consumer rights that cannot legally be waived remain unaffected.
55. DISPUTE RESOLUTION
Before starting formal legal proceedings, customers are encouraged to contact us at:
contact@zebass.shop
We will make reasonable efforts to review and resolve the issue directly.
Nothing in this section prevents a customer from using a legal right or remedy available under applicable law.
56. SEVERABILITY
If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect.
The affected provision will be interpreted or limited only to the extent necessary to make it enforceable where permitted.
57. NO WAIVER
A delay or failure by us to enforce a provision does not waive our right to enforce that provision later.
58. ASSIGNMENT
Customers may not transfer their rights or obligations under these Terms without our written permission.
We may transfer our rights or obligations in connection with a merger, acquisition, restructuring, financing, or sale of the business, subject to applicable law.
59. ENTIRE AGREEMENT
These Terms, together with the policies published on the website, constitute the agreement governing the use of the Zebass store and purchases made through it.
Related policies include:
- Shipping Policy.
- Refund and Return Policy.
- Privacy Policy.
- Contact Information.
- Legal Notice.
60. CHANGES TO THESE TERMS
We may update these Terms to reflect changes in:
- Our operations.
- Products or services.
- Website functionality.
- Payment or shipping arrangements.
- Applicable laws.
- Business practices.
The updated version will be posted on this page with a revised “Last updated” date.
Changes apply from the date they are published unless otherwise required by law.
Changes will not normally retroactively alter a completed order.
61. CONTACT INFORMATION
Questions concerning these Terms, an order, shipping, returns, or customer support may be submitted to:
Zebass
Operated by VELMARA LUXE LLC
10409 Old Cutler Rd
Apt 208
Miami, FL 33190
United States
Email:
contact@zebass.shop
Phone:
+1 (936) 247-5849
Website:
https://zebass.shop